Privacy Policy

At TrueElegence, your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website and services operated by TrueElegence Private Limited (“TrueElegence,” “we,” “our,” or “us”).

By using our website, you agree to the practices described in this Privacy Policy. Please read this document carefully.

Information We Collect

During Registration or Checkout

When you register on our website or place an order, we may collect:

• Full Name
• Billing and Shipping Address
• Phone Number
• Email Address
• Gender (optional)
• Date of Birth (optional)
• Preferences and interests (if provided voluntarily)

User Activity & Transactions

We may collect information related to:

• Product preferences and purchase history
• Order details, delivery instructions, and returns
• Customer support interactions and dispute resolution

Browsing & Technical Data

Automatically collected information may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, session duration, and timestamps

User Interaction Data

To improve performance and usability, we may track:

• Clicks, scrolls, and navigation behavior
• Website performance analytics and error logs
• Engagement metrics for service optimization

How We Use Your Information

We use your information to:

• Verify identity and provide secure account access
• Process orders, payments, deliveries, and refunds
• Maintain transaction, tax, and order records
• Improve website functionality and user experience
• Send service updates, order notifications, and offers
• Prevent fraud, misuse, or unauthorized access
• Fulfill legal, regulatory, and compliance requirements
• Provide real-time order tracking and support

Information Sharing & Disclosure

Your personal information may be shared with:

• Payment gateways, courier partners, and logistics providers
• Website hosting, analytics, and customer support service providers
• Trusted vendors or contractors assisting in business operations
• Government or legal authorities when required by law
• Business entities in case of merger, acquisition, or restructuring

🚫 We do not sell or rent your personal information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Improve website speed and functionality
• Analyze browsing behavior and traffic patterns
• Personalize content and services

You can control or disable cookies through your browser settings.

Data Security

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, misuse, or loss. However, no digital platform can guarantee 100% security.

Service & Transactional Notifications

Even if you opt out of promotional communications, we may still send essential messages related to:

• Order confirmations and shipping updates
• Account security alerts
• Policy or legal updates

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

Data Retention

• Personal data is retained for up to 12 months after account closure or as required by law
• Transaction, tax, and compliance records may be stored longer as legally mandated
• Data is securely deleted or anonymized after the retention period

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services after updates indicates acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

TrueElegence Private Limited
Shop No. C-18, Ground Floor
World of Mother Complex
Survey No. 171A / 172B
Akurdi Chinchwad Road, Akurdi
Pimpri Chinchwad, Pune
Maharashtra – 411035, India

📧 Email: support@trueelegence.com
📞 Mobile: +91 9359809175