Returns, Refunds, Cancellations & Exchanges Policy – TrueElegence

At TrueElegence, customer satisfaction is important to us. This policy explains the process for returns, refunds, cancellations, and exchanges for orders placed on our website.

Step 1: Raise a Return or Replacement Request

If you receive a wrong, defective, damaged, or incomplete product, you may request a return or replacement within 7 days of delivery.

To raise a request:

• Submit your request through our website or customer support
• Provide your order details and contact information
• Share images or videos of the product, if required

⚠️ Important:

• Damaged or missing items must be reported within 2 days of delivery.
• Requests raised after this period may not be eligible.

Step 2: Review of Request

Once your request is submitted:

• Our team will review and validate the request
• Verification usually takes up to 2 working days

Step 3: Product Pickup

After approval:

• A reverse pickup will be arranged through our courier partner
• Self-shipping is not required unless specifically instructed by our support team

Step 4: Product Receipt & Final Action

After the returned product reaches our facility:

• It will undergo a quality inspection
• Based on inspection and stock availability, we will proceed with:
  • Replacement, or
  • Refund

Replacement & Exchange Process

• Once approved, a pickup will be scheduled
• After successful quality inspection, the replacement or exchange will be initiated
• If the original product is out of stock, you may choose:
  • A full refund, or
  • An exchange for a similar product

Exchange & Replacement Delivery Timeline

• Dispatch after quality check: 2–3 business days
• Expected delivery time: 3–5 business days after dispatch

Returns / Replacements Not Accepted If:

• The product is used, washed, altered, or damaged by the customer
• Original packaging, tags, or labels are missing
• The return request is raised after 7 days of delivery
• Damage or missing items are reported after 2 days of delivery

Order Cancellations

• Orders can be cancelled before dispatch
• Once an order has been shipped, cancellation is not allowed

Refund Process

For Prepaid Orders

• Refunds are credited to the original payment method
• Refunds are processed within 3–5 business days after approval

Refund Timelines

• Cancelled Orders: 3–5 business days
• Returned Items: 3–5 business days after pickup and quality inspection

Partial Order Returns

• Eligible items from a single order may be returned individually
• All return conditions apply to partial returns as well

Contact Us

For assistance regarding returns, refunds, exchanges, or cancellations, please contact:

TrueElegence Private Limited
Shop No. C-18, Ground Floor
World of Mother Complex
Survey No. 171A / 172B
Akurdi Chinchwad Road, Akurdi
Pimpri Chinchwad, Pune
Maharashtra – 411035, India

📧 Email: support@trueelegence.com
📞 Mobile: +91 9359809175