Shipping Policy

Welcome to TrueElegence. We are committed to providing a smooth, reliable, and timely delivery experience. Please review our Shipping & Delivery Policy to understand how orders are processed and delivered.

Order Processing Time

Once your order is successfully placed and payment is confirmed, our team begins processing it promptly.

Order processing usually takes 1–2 business days, during which we:

• Verify payment details
• Carefully pack your products
• Arrange dispatch through our logistics partners

Orders placed on Sundays or public holidays are processed on the next working day.

Delivery Timelines

We offer multiple delivery options depending on your location and order type:

• Standard Delivery: 5–7 business days
• Expedited Delivery: 2–3 business days
• Express Shipping: Within 48 hours

Delivery timelines may vary due to factors such as:

• Delivery location
• Courier service availability
• Product stock and order volume

In case of unforeseen delays, customers will be informed via email or SMS.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with:

• Tracking number
• Courier partner details
• Real-time tracking link

You may also track your order through your account on our website, if applicable.

Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Selected shipping method
• Order weight or total order value

Applicable shipping fees will be clearly displayed at checkout before payment confirmation.
TrueElegence maintains transparent and fair shipping costs with no hidden charges.

Delivery Partners

We work with reliable and reputed courier partners to ensure:

• Secure packaging
• Safe handling of products
• Timely doorstep delivery

All shipments are monitored until successful delivery.

Failed or Delayed Deliveries

In case of:

• Incorrect address details
• Customer unavailability at the time of delivery
• Multiple failed delivery attempts

The courier partner may attempt re-delivery or return the shipment. Additional charges, if any, may apply.

Customer Support

For any shipping, delivery, or order-related queries, please contact us:

TrueElegence Private Limited
Shop No. C-18, Ground Floor
World of Mother Complex
Survey No. 171A / 172B
Akurdi Chinchwad Road, Akurdi
Pimpri Chinchwad, Pune
Maharashtra – 411035, India

📧 Email: support@trueelegence.com
📞 Mobile: +91 9359809175